In 2023, both Raytheon Technologies (RTX) and Boeing (BA) encountered substantial quality-control issues that impacted their operations and stock prices. The contrasting management responses to these crises significantly influenced investor sentiment and market performance.

Raytheon’s Pratt & Whitney division discovered a manufacturing defect affecting the engines of Airbus A320 aircraft, leading to recalls and operational disruptions. CEO Greg Hayes quickly disclosed the issue, estimating the defect would affect around 600 to 700 engines, with repair timelines extending through 2026. This transparency initially caused a sharp drop in Raytheon’s stock. However, by the end of September, RTX had rebounded as investors regained confidence in the company’s clear communication and management approach. Those who bought shares during the pullback saw solid returns as Raytheon’s proactive crisis management reassured the market.

In contrast, Boeing faced multiple quality-control problems across its key aircraft programs. The 737 MAX program, still recovering from the 2019 crisis, was hit by the discovery of improperly installed fasteners, which delayed deliveries of hundreds of aircraft. Additionally, the 787 Dreamliner continued to face issues, with inspections revealing gaps in fuselage joints and other assembly defects that halted deliveries temporarily. Boeing’s leadership, headed by CEO David Calhoun since 2020, was slower in addressing these issues publicly. Boeing’s initial disclosures came only after internal investigations, which raised concerns about transparency.

Despite these issues, Boeing’s stock price didn’t plummet as sharply as Raytheon’s in the short term. However, long-term recovery has been slower, as the persistent quality-control problems have kept investors on the sidelines. Boeing has continued to struggle due to the lingering concerns about its ability to manage crises, which has kept the stock well below its pre-crisis levels.

For investors, Raytheon’s open communication and structured approach to resolving its engine-defect crisis created a buying opportunity after the stock pullback, leading to meaningful returns. Boeing’s slower, more reactive response and its history of quality-control issues, despite a leadership change, have kept its stock from realizing stronger gains, leaving many investors cautious about its long-term outlook

"Written in October 2024 for 3Q2024 Investment Outlook"